Shipping & Delivery
We partner with specialist furniture delivery services across Australia to ensure your order arrives with exceptional care. Below is how our dispatch and delivery works, along with the services we offer.
Order Processing & Dispatch
Order processing time: 5 business days (before dispatch).
Once dispatched, you’ll receive a confirmation email.
The courier will contact you directly to schedule a delivery date and time window.
Delivery Timeframes (After Dispatch)
Metro Melbourne: 2–5 business days
Metro Sydney: 5–8 business days
Metro Canberra, Brisbane, Adelaide: 7–10 business days
Regional Victoria: 7–10 business days
Metro Perth: 12–16 business days
Northern Territory: 6–8 weeks
Regional Australia & Other Areas: 14–20 business days
Understanding Lead Times
Lead times on our website indicate when an item will be dispatched (not delivered).
Transit times vary by location (see above).
To reduce environmental impact, we dispatch orders only when all items are available.
Delivery Options
1.Standard Delivery
Ground floor/front door only (no stairs/lifts).
Driver may require assistance with heavy items.
Weekdays, business hours. If unattended, items will be left in a safe spot.
Excludes: In-home placement, assembly, or rubbish removal.
2.Premium Delivery
Live tracking + in-home placement (room of choice).
Includes stairs/lifts if safe and accessible.
Excludes: Assembly or rubbish removal.
3.White Glove Delivery
Choose your delivery date (weekdays).
Includes in-home placement, assembly, and rubbish removal.
Limited to 1 safe staircase (no circular/narrow stairs).
Excludes: Wall mounting or removing existing items.
Note: No refunds if delivery fails due to access issues. Contact us with any access concerns.
Delivery FAQs
Can I split my delivery?
Yes you can. By default, we ship an order when all items are ready to reduce environmental impact and pass on cheaper delivery costs to you.
We can split dispatch on an order, however it may also come with an associated cost.
Can I change the delivery service I've selected?
Yes you can, please contact our team and we can arrange this.
Can you hold my item until I'm ready to receive it?
We can hold orders for up to 30 days after they are fully in stock and ready for dispatch.
Once this time has elapsed, a $50 per month storage fee may be charged at our discretion.
Will I be notified about when my order is coming?
You'll receive a dispatch email once your order has left our warehouse, and also communication from our delivery partner directly to arrange a suitable delivery date.
Some delivery partners may have tracking available, however others may not, as we utilise specialist furniture freighters who offer a more custom service.
Can I have a delivery to PO box or Parcel Locker
Unfortunately we do not offer this, and any orders placed with delivery to these addresses may be cancelled.
Why aren't all delivery options available for me?
We strive to offer the widest delivery coverage possible, however in some locations we cannot offer the full range of delivery options.
If we can provide a service to your area, it will be available at checkout.
What if I can't get an item up stairs or an elevator?
It is important to consider not only your home, but the spaces surrounding it for access when buying furniture.
Checking the size of doors, stairwells and elevators is important to do before purchasing. Many of our items come fully assembled, however pieces such as dining tables and sofas are broken down where possible to ensure ease of access.
If you are unsure about a piece fitting in your space, please contact us.