Returns & refunds
Our Commitment to You
At Aldado, we create furniture designed to last. Our Satisfaction Guarantee reflects our promise to deliver quality and ensure your complete happiness with every purchase.
Warranty Protection
Every product comes with a minimum 12-month warranty.
Change of Mind Returns
We understand that sometimes a piece may not suit your space as envisioned. That’s why we offer a 7-day change of mind return policy from the date of delivery. To qualify for a return:
The item must be unused, in its original condition, and repackaged in the original packaging
Proof of purchase must be provided
Returns must be initiated within the 7-day window
How to Return an Item
Submit a return request through our online form within 7 days of receiving your order
We will email you a prepaid return shipping label
Securely repackage the item in its original packaging and attach the return label
Our delivery partner will contact you to arrange collection
Refund Process
Once your returned item arrives at our warehouse and passes inspection (confirming it meets our return conditions), we will process your refund within 3-5 business days. Please note that original delivery charges are non-refundable for change of mind returns.
Exceptions
The following items are not eligible for change of mind returns:
Custom-made or specially ordered products
Clearance or discounted items (unless faulty)
Products that have been assembled, used, or damaged after delivery
Faulty or Damaged Items
If your item arrives damaged or develops a manufacturing fault during the warranty period, please contact our customer service team immediately. We will arrange for repair, replacement, or refund as appropriate under Australian Consumer Law.
Need Assistance?
Our customer service team is here to help with any questions about returns, warranties, or your order. Contact us via [email protected] or visit our Support Center for more information.
Aldado reserves the right to refuse returns that do not meet our policy requirements. All refunds will be issued to the original payment method.
This policy does not affect your statutory rights under Australian Consumer Law.