Returns & refunds

we’re committed to ensuring your furniture shopping experience is seamless and satisfactory. If for any reason you’re not fully happy with your purchase, our returns and refunds policy is designed to make the process straightforward.

​​7-Day Return Window​​
You have ​​7 days from the date of delivery​​ to request a return or refund for most items. This period starts once your furniture has been received and signed for.

​​Conditions for Returns​​
To be eligible for a refund or exchange, your item(s) must:
  • Be in their original condition, with no signs of wear, damage, or excessive use (minor scuffs from transit are not considered damage).
  • Be returned in their original packaging, including all accessories, manuals, and hardware (e.g., screws, brackets, assembly tools).
  • Have all tags attached (where applicable).
Note: For large furniture items (e.g., sofas, tables), please contact our team first to arrange a safe return—some items may require professional handling.

​​Refund Processing Time​​
Once we receive and inspect your returned item(s), we’ll process your refund within ​​3–5 business days​​. Refunds will be credited to the original payment method used for your purchase (e.g., credit card, PayPal).
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
​​How to Request a Return​​
  1. Email our customer service team at ​​contact@aldado.com​​ with your order number, reason for return, and photos of the item(s) (if damaged).
  2. We’ll confirm your eligibility and provide return instructions (including shipping labels if required).
  3. For large furniture, we may arrange a pickup (terms apply—ask our team for details).
​​Contact Us​​
If you have questions about our policy, need help with a return, or want to discuss your specific situation, reach out to us:
Phone: 1300 558 302 
Email: contact@aldado.com
Address: 16/40 O’Riordan St, Alexandria NSW 2015